Shipping policy
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
In case of high order volume, shipments may be delayed by a few days. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
United States:
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Standard Shipping (3–7 business days): $4.99
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Express Shipping (2–3 business days): $11.99
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Free Standard Shipping on orders over $60
International Shipping:
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Delivery times vary depending on location and will be calculated at checkout.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with a tracking number once your order has shipped. Tracking information will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Damaged Packages
We are not liable for products lost or damaged during shipping. However, if your order arrives damaged, please contact us at shibuisupport@gmail.com within 7 days with photos of the item and packaging, and we will work to resolve the issue.
Incorrect Shipping Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any questions about your order or shipping, please contact us at:
shibuisupport@gmail.com